Shipping policy

Thank you for shopping with Curious Kids. We are committed to delivering your books securely and keeping you informed throughout the delivery process.

Production & Processing

All copies of our children’s books are proudly produced in America. To keep costs low and avoid tariff-related expenses, we operate on a made-to-order model. Books are printed in weekly batches rather than kept as pre-made inventory.

This means your order will be printed and prepared for shipment during our next scheduled production run.

Orders are processed Monday through Friday, excluding weekends and public holidays. Orders placed during weekends or holidays will begin processing on the next business day.

During Christmas, Black Friday, new product launches, and other high-volume periods, production and processing may take slightly longer.

Estimated Delivery Times

Please allow approximately 10–12 business days for production and delivery.

This timeframe includes printing, order preparation, dispatch, and delivery. Delivery times are estimates and may vary depending on your location, the carrier, customs processing, severe weather, public holidays, or other circumstances outside our reasonable control.

Once your book has been printed and dispatched, you will receive a shipping confirmation email containing your tracking number and a link to follow your delivery.

These delivery times are estimates and are not guaranteed. Carrier delays, customs inspections, severe weather, public holidays, local delivery disruptions, and unusually high order volumes may affect delivery.

Any shipping charge that applies to your order will be clearly displayed at checkout before payment.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to follow your delivery.

Tracking information may take 24–72 hours to appear after your order has been dispatched. This is normal and does not mean that your parcel has stopped moving.

Please check your email’s spam or junk folder if you have not received your shipping confirmation.

If you still cannot locate your tracking information, contact us at support@curiousskids.com with your order number.

Tracking Updates and Carrier Delays

Tracking information is provided directly by our delivery partners. Our support team normally sees the same tracking updates available through your tracking link.

Occasionally, a parcel may travel between carrier facilities without receiving a new scan. Tracking can also pause while an order clears customs or is transferred to a local delivery partner.

A lack of recent tracking updates does not necessarily mean that the parcel has been lost. If tracking has not updated for an extended period or the estimated delivery window has passed, contact us and we will investigate.

Multiple Packages

Orders containing multiple books or other products may occasionally be sent in separate packages.

If this happens, you may receive more than one tracking number, and the packages may arrive on different days. You will not be charged additional shipping fees when we divide an order into multiple shipments.

Changing or Cancelling an Order

Orders may be changed or cancelled within 30 minutes of being placed.

After this period, your order may have entered processing and we cannot guarantee that it can be changed, cancelled, or redirected.

Contact us immediately at support@curiousskids.com if you need assistance. Please include your order number and the correct information.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please check the recipient’s name, street address, apartment or unit number, city, state, postal code, and country carefully before placing your order.

If an order is returned because the address was incorrect or incomplete, or because the parcel was refused or left unclaimed, additional shipping charges may apply before it can be sent again.

We cannot guarantee that an address can be corrected once an order has entered processing or been dispatched.

Packages Marked as Delivered

If tracking shows that your parcel has been delivered but you cannot find it, please:

1. Check around the delivery location, including porches, entrances, garages, mailrooms, and safe places.
2. Ask members of your household, neighbors, building reception, or property manager.
3. Allow one additional business day, as some carriers scan parcels shortly before completing delivery.
4. Contact the delivery carrier using your tracking number.
5. Contact us at support@curiousskids.com if the parcel still cannot be located.

We will review the tracking information and help determine the appropriate next step.

Lost Packages

If your order has not arrived within the estimated delivery period, contact us at support@curiousskids.com.

We may need to open an investigation with the carrier before confirming that a package has been lost. Carrier investigations can take several business days to complete.

If the carrier confirms that the parcel has been lost, we will provide the appropriate resolution in accordance with our policy and applicable consumer rights.

Optional Package Protection and Insurance

Where available, optional package protection can be added during checkout for additional peace of mind.

Package protection is intended to provide a simplified resolution if an eligible parcel is lost, stolen, or damaged during delivery. Approved claims may qualify for a replacement covering the purchased products and applicable shipping charges.

Package protection does not cover:

• An incorrect or incomplete address provided by the customer
• Parcels refused or left unclaimed
• Delivery delays that do not result in confirmed loss
• Damage caused after delivery
• Claims submitted without the requested information or evidence
• Orders obtained through fraud or misuse of the claims process

Adding package protection does not replace or limit any statutory rights available under applicable consumer law.

Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country.

Unless checkout specifically states that these charges are included, they are the customer’s responsibility and are not controlled by Curious Kids.

Customs processing may delay delivery. We cannot declare an order at an incorrect value or mark a commercial purchase as a gift.

If an international order is refused because customs charges were not paid, any refund may be reduced by the original shipping cost, return shipping cost, customs charges, and other fees incurred in recovering the parcel.

Holiday and Promotional Periods

Delivery may take longer during Christmas, Black Friday, major promotional events, and other high-volume periods.

If you are purchasing a book as a birthday or holiday gift, we recommend ordering early. Estimated delivery dates are not guaranteed arrival dates unless an expressly guaranteed service is shown at checkout.

Contact Us

If you have questions about your order, tracking, or delivery, please contact us at:

Email: support@curiousskids.com

Please include your full name and order number so our team can assist you as quickly as possible.