Refund policy

At Curious Kids, we want you and your family to be happy with your purchase. Please review the policy below before requesting a return, replacement, or refund.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on eligible purchases.

If you have explored the book with your child and do not find it engaging or suitable for your family, contact us within 30 days of receiving your order.

To request a refund under this guarantee, please provide:

  • Your full name and order number
  • The email address used to place the order
  • A brief explanation of your experience with the book
  • Details of the pages, subjects, or sections you explored with your child

We will ask you to return the book before issuing a refund. Please do not send any item back without first contacting us and receiving return instructions.

Change-of-Mind Returns

If you change your mind, you may request a return within 30 days of receiving your order.

To qualify for a change-of-mind return, the book must be:

  • Unused and unread
  • In its original condition
  • Free from marks, creases, stains, writing, or other damage
  • Returned in its original packaging where applicable
  • Accompanied by proof of purchase

Customers are responsible for return shipping costs for change-of-mind returns. Original delivery charges are non-refundable unless the order was damaged, defective, or incorrect.

We recommend using a tracked shipping service. We cannot accept responsibility for returned parcels that are lost or damaged in transit.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If your book arrives damaged, defective, or different from what you ordered, contact us at support@curiousskids.com as soon as possible. Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the book, packaging, and shipping label

Once the issue has been confirmed, we will arrange a replacement or refund at no additional cost to you. You will not be responsible for return shipping when the item is damaged, defective, or incorrect.

Minor variations in color, printing, or appearance caused by photography, lighting, screen settings, or the normal printing process are not normally considered defects.

Order Cancellations and Changes

Orders may be cancelled or changed within 30 minutes of being placed.

After this period, your order may have entered processing and we cannot guarantee that it can be cancelled, edited, or redirected.

Please check your delivery address and order details carefully before completing your purchase. Contact us immediately if you notice an error.

Return Process

To begin a return, email support@curiousskids.com with your order number and reason for the request.

If your return is approved, we will provide instructions and the applicable return address. Returns sent without prior approval may not be accepted.

Please do not send returns to the address shown on the original shipping label unless our support team specifically instructs you to do so.

Refund Processing

Once your return has been received and inspected, we will let you know whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to be processed. Your bank, card provider, or payment service may require additional time to display the funds in your account.

If more than 15 business days have passed since your refund was approved, please contact us at support@curiousskids.com.

Shipping fees, expedited delivery charges, gift wrapping, shipping protection, and other optional services are non-refundable unless required by law or the refund results from our error.

Refused and Unclaimed Deliveries

Customers are responsible for providing a complete and accurate delivery address and for collecting or accepting their parcel.

If an order is returned because it was refused, unclaimed, or sent to an incorrect address provided at checkout, any refund may be reduced by the original shipping cost, return shipping cost, and other charges imposed by the carrier.

If you would like the order sent again, additional shipping charges may apply.

Items That Cannot Be Returned

We cannot accept returns for:

  • Books returned more than 30 days after delivery
  • Items showing excessive use, damage, writing, stains, or missing parts
  • Personalized or customized products
  • Digital products or downloadable materials once accessed
  • Gift cards
  • Clearance or final-sale products where clearly identified before purchase
  • Items returned without prior authorization
  • Items purchased from another retailer or website

This does not affect any rights you may have when an item is damaged, defective, incorrectly described, or otherwise protected by applicable law.

Exchanges

We do not offer direct exchanges for change-of-mind purchases.

If you would like a different product, please return the eligible item according to this policy and place a new order separately.

Damaged, defective, or incorrect books may be replaced without requiring a new purchase.

Gifts

Refunds can normally only be issued to the original payment method used for the order.

If the item was purchased as a gift, the original purchaser may need to contact us before a refund can be processed.

Contact Us

For questions about a return, replacement, or refund, contact:

Curious Kids
Email: support@curiousskids.com
Business Hours: Our Customer Experience Team only operates on business days (Monday - Friday 9AM - 5PM EST). We aim to respond to all enquiries within 1-2 business days.

Please include your order number whenever contacting us so we can assist you more quickly.